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Effective Date: 21st December 2024
1. Data Collection
We collect:
• Personal Data: Name, phone, email, billing/shipping address, payment info
• Technical Data: IP, cookies, device/browser info
• Transactional Data: Orders, preferences, communications
2. Use of Data
• Process transactions
• Deliver orders and provide support
• Send updates/promotions (with consent)
• Fraud prevention and legal compliance
3. Data Sharing
• With logistics, payments, IT service providers
• With regulators or authorities when required by law
4. User Rights (per DPDPA, 2023)
• Access, correction, deletion of data
• Withdraw consent
• Opt-out of marketing
5. Cookies
• Used for functionality, analytics, personalization
• Users can disable via browser settings
6. Data Retention & Security
• Stored securely under Reasonable Security Practices (IT Act, 2000)
• Retained only as long as required legally or operationally
7. Grievance Redressal
• Email: support@zeigonline.com
• Acknowledgment within 24 hours; resolution within 15 days